Terms & Conditions

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Local Collection

Free local collection is available.

 

Shipping Rates

Orders under £30 will be charged £3.50 shipping. Free delivery is available on orders over £30.

 

International Shipping

International shipping is available. A standard rate of £4 per order will be charged, with an additional £6 per kg.

At Camaya we aim to deliver the best possible customer experience, and we adhere to current legislation.
The conditions listed below do not affect your statutory rights according to United Kingdom law. These include all of the current guidelines relating to the information that we hold about you.

Making a Purchase
Browse our Catalogue, then click on any items that you wish to buy.  The truffles can also be purchased   in box selections of 12, 18 and 24. Bars are min 100g or min 300g.

Pricing policy
All prices include 17.5% VAT where applicable.

Guarantee
If there is a problem with the goods, please contact us as soon as possible. We will deal with the matter in accordance with your legal rights. We will send a replacement chocolate delivery within 7 working days or refund your money. This does not affect your statutory rights as a consumer.

Should you wish to return any chocolate item it would be most helpful if you could contact us first on 01538 702 778 or email us at info@.co.uk. There are occasions when it may be unnecessary for you to be inconvenienced by sending a chocolate item back.

If for any reason a chocolate item you have ordered is out of stock we will contact you for your choice of replacement, the option to cancel the order or arrange a later chocolate delivery to include your original chosen chocolate item.

All Camaya products may contain nut traces.

Products

Delivery policy
All orders received by 2.00 pm can, if requested, be dispatched same day – subject to availability. We do not dispatch goods on Saturday or Sunday. All deliveries are made by Royal Mail 1st class postal service.

All orders received by 2.00pm on any standard working day (Monday to Friday), can be dispatched within 5 working days. If we are unable to dispatch within 5 days we will try to contact you to be advised whether you would want to cancel or substitute ordered product.

Whenever possible our chocolates are delivered in an outer cardboard carton designed to fit through a standard letterbox.
If we are delivering your order to a third party address (for example as a gift to a friend) you must please ensure that you provide us with a full and accurate address including the correct postcode.

We will deliver to the address as you enter it and cannot accept any liability for late or failed delivery if the quoted address is incorrect or incomplete. If you are not sure of the address you should check it.

If we are delivering to a business address, delivery will be made to the address that you have selected. We shall be deemed to have successfully delivered your order to the intended recipient by delivering it to the reception area or post room of that address.

Please note that we are unable to deliver to an address containing a P.O. Box Number.

During the summer months we may speed up chocolate delivery times when necessary to avoid any possible heat damage to our chocolates. We also reserve the right to delay chocolate orders for the same purpose. You will be informed using your given contact details should this be the case.

Cancelling your Order

In accordance with the Distance Selling Directive (2000) you may also cancel your order at any time without reason, within 7 working days of delivery (commencing the day after goods have been received by the customer). Should you wish to cancel your order and receive a refund (excluding return postage), you must confirm this in writing and return the packaged item(s) to:

Camaya
Rose Bank House
Star Bank
Oakamoor
Stoke-on-Trent
ST10 3DH
Staffordshire

Returned chocolates must be in good condition and un-opened.
You should ensure that you obtain proof of postage as you send it back (we regret that a refund can only be provided for items received back by us).

A refund will be made, excluding postage, within 30 days of cancellation. This does not affect your statutory rights.

Payment
All orders are processed by Pay Pal to ensure that you enjoy maximum security and peace of mind when making payment online. We accept payment by Visa, American Express, MasterCard and Switch. All orders are positively credit card sanctioned prior to dispatch, so please ensure that the details you provide us with are correct. Failure to supply correct details may result in your order being delayed until you supply the correct details.

Payment will be processed at the time of order. To validate your order with your selected credit card company the name and billing address given must be the same as the registered name and address of the cardholder.

We cannot accept responsibility for an order being held back as a result of incorrect or invalid payment details being given. We require you to supply the registered address of the Credit Card holder, which is used to validate your order with your selected credit card company. Failure to supply the correct details will result in your order being held pending the supply of the correct details. The total value of your order will be displayed on the order confirmation screen.

In the unlikely event that your payment card is used fraudulently to make a purchase with Camaya, you the consumer, are entitled to cancel the said payment(s). If payment has already been made, you, the customer, are entitled in accordance with the standing Consumer Protection Distance Selling Regulation (2000), to a re-credit or to have all sums returned to you by the card issuer.

Security and Privacy policy
Our payments are securely handled by Pay pal or and none of your card details are revealed to us at any time.

It is our policy not to sell or pass on any personal details. Your details are confidential and you will never receive unsolicited mail as a result of ordering from Camaya. The only information we collect about you is as given when you make your order and it is for the purpose of offering a full and efficient customer service but is also used to compile a database for mailing our catalogue and any special offers or promotions to our customers. All information is collected lawfully and in accordance with the Data Protection Act 1998.

Complaints

If you should have a complaint you can either email, phone or fax. We endeavour to respond to all complaints within 1 working day and resolve any such complaint within 5 working days. If for any reason we are unable to resolve a complaint within 5 working days we will inform you of this.

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